Customer Experience Design
Do you have a differentiated experience based on current or future customer value?
Where are your critical customer moments of truth and where should you be looking to improve those moments for maximum return?
Where do customers currently drop out, or drop off, during your sales journey and why?
We have mapped and designed customer experience journeys for the likes of NBrown, American Express, Temple and Granada and can help you understand and create an intentional and planned branded experience for your customers and prospects.
Richard GameCEO of Cressive
Customer Journey Mapping
Moments of Truth Identification & Assessment of Performance
Issues & Solutions Mapping
Process change and solution design & implementation
Measurement, Reporting & Learning
The VCN Difference
All our team have worked in business across multiple sectors
We are not life time consultants which means we understand the day to day pressures and challenges you face
We also recognise how powerful external support can be when organised and aligned effectively
All our team are experienced professionals in their discipline and bring the knowledge and operational savvy you only get from people who have cut their teeth in real business scenarios