Customer Experience Design

Customer Experience Design

Do you have a differentiated experience based on current or future customer value?

Where are your critical customer moments of truth and where should you be looking to improve those moments for maximum return?

Where do customers currently drop out, or drop off, during your sales journey and why?

We have mapped and designed customer experience journeys for the likes of NBrown, American Express, Temple and Granada and can help you understand and create an intentional and planned branded experience for your customers and prospects.

Richard Game"Mark makes some mighty fine websites, and have no hesitation in recommending him to fix your marketing."
Richard Game
CEO of Cressive

Contact US

If you would like to understand more about what we do and how we can help you to grow your business revenues please contact Mark Armitage on;

M : 0797 4171360

E :

Our Services

Customer Journey Mapping

Moments of Truth Identification & Assessment of Performance

Issues & Solutions Mapping

Process change and solution design & implementation

Measurement, Reporting & Learning

The VCN Difference

All our team have worked in business across multiple sectors

We are not life time consultants which means we understand the day to day pressures and challenges you face

We also recognise how powerful external support can be when organised and aligned effectively

All our team are experienced professionals in their discipline and bring the knowledge and operational savvy you only get from people who have cut their teeth in real business scenarios

Contact Us

For more information or an informal discussion about the challenges your business faces please call Mark Armitage;

M : 0797 417 1360

E :